TravelAid was born as an extension from La Hostería La Tetera, which worked from 1994 to 2005 under the managment of its owners, the Swiss-Chilean couple of Hans Liechti and Verónica Araneda. The Liechtis felt at their hostel the need to provide their passengers with extra information about what to do in Pucón, organize excursions and tours for them, and with the time they even became shipping agents.

In 2005 the Liechtis first rent and then sell La Tetera, but they do not leave Pucón. Now at their office in Miguel Ansorena, just off the main street O'Higgins, they have a wide selection of maps for sale, and can help in a better way the customers that come in need of specific information, specialized travel books, reservations for boat trips or the Lakes Crossing. And from July 2006 they can also issue the Obligatory Insurance needed if travelling by car to Argentina.

Hans Liechti and Verónica Araneda are journalists, but with over 12 years of experience in Tourism. Both speak English and German, which is very useful to provide a better service to the foreign tourists that visit Pucón. Before they settled down, the Liechtis travelled through all Chile and most of Argentina, Brazil, Bolivia, Paraguay, Uruguay and Europe.

In November 2006, Silvana Ulloa joined the team. She is has just finished the career of Translation English/Spanish with major in Public Relations at the Universidad Arturo Prat. She comes from the neighbouring town of Villarrica.